Our Approach to Care Management
Our Approach to Care Management
Our Services
Our highest level of personal attention provides one number to call for all healthcare-related needs, help coordinating appointments and establishing new providers, and more.
This program ensures that the member receives the highest-quality and most cost-effective services possible.
CCM, our highest tier of care management services, includes Specialized Disease Management and unlimited member access to a care team.
For members with catastrophic illness and injury cases, LCM will ensure quality of care, optimize benefit allocation, minimize future claims, and decrease disability time.
Disease Management
Our disease management services give members a dedicated support team with experience in specific diseases and conditions, helping them more easily understand diagnoses and access care. These services include:
Truly Integrated Care
The Lucent-Narus health umbrella is the definition of truly integrated care. When someone is going through a difficult healthcare journey, everyone involved in their care—patient, caregiver, doctor and others—should be connected and informed to coordinate the best possible outcome and experience.
Our Continuous Observation, Reporting, and Enrollment (CORE) Service drives the technology and analytics engine that allows for smarter, more timely and meaningful member engagement. Daily analysis of all claims activity assigns risk scores based on a proprietary algorithm, and clinical staff conduct a hands-on screening of at-risk members to determine outreach and enrollment. This engine turns data into proactive outreach for members, resulting in truly integrated care.
The Narus Health Difference
For the self-insured employer struggling to meet employees’ healthcare needs while controlling costs, the right third-party administrator (TPA) is essential. And what distinguishes the right TPA from the rest of the pack is exceptional care management.
While most TPAs outsource care management to another vendor, Narus Health, brought to you by Lucent Health, has the in-house systems to provide custom care plans that connect members to a network of support.
The harnessing of daily data personalizes care. Highly trained and compassionate people hold the member’s hand when they face a difficult diagnosis or need help understanding their benefits.
Our mobile app provides a simple and convenient way for you and your family to manage every aspect of your care—including safe storage and easy access to medication lists, pharmacy information and important medical documents.
Compassionate care enriched by data. That’s the Narus difference.
-Narus Health Member
The Narus Health Difference
For the self-insured employer struggling to meet employees’ healthcare needs while controlling costs, the right third-party administrator (TPA) is essential. And what distinguishes the right TPA from the rest of the pack is exceptional care management.
While most TPAs outsource care management to another vendor, Narus Health, brought to you by Lucent Health, has the in-house systems to provide custom care plans that connect members to a network of support.
The harnessing of daily data personalizes care. Highly trained and compassionate people hold the member’s hand when they face a difficult diagnosis or need help understanding their benefits.
Compassionate care enriched by data. That’s the Narus difference.
Our Services
Our highest level of personal attention provides one number to call for all healthcare-related needs, help coordinating appointments and establishing new providers, and more.
CCM, our highest tier of care management services, includes Specialized Disease Management and unlimited member access to a care team.
For members with catastrophic illness and injury cases, LCM will ensure quality of care, optimize benefit allocation, minimize future claims, and decrease disability time.
This program ensures that the member receives the highest-quality and most cost-effective services possible.
Truly Integrated Care
The Lucent-Narus health umbrella is the definition of truly integrated care. When someone is going through a difficult healthcare journey, everyone involved in their care—patient, caregiver, doctor and others—should be connected and informed to coordinate the best possible outcome and experience.
Our Continuous Observation, Reporting, and Enrollment (CORE) Service drives the technology and analytics engine that allows for smarter, more timely and meaningful member engagement. Daily analysis of all claims activity assigns risk scores based on a proprietary algorithm, and clinical staff conduct a hands-on screening of at-risk members to determine outreach and enrollment. This engine turns data into proactive outreach for members, resulting in truly integrated care.
