Our Approach to Care Management

Our Approach to Care Management

The Narus Health Difference

For the self-insured employer struggling to meet employees’ healthcare needs while controlling costs, the right third-party administrator (TPA) is essential. And what distinguishes the right TPA from the rest of the pack is exceptional care management.

While most TPAs outsource care management to another vendor, Narus Health, brought to you by Lucent Health, has the in-house systems to provide custom plans that connect members to a network of support.

The harnessing of daily data personalizes care. Highly trained and compassionate people hold the member’s hand when they face a difficult diagnosis or need help understanding their benefits.

Compassionate care enriched by data. That’s the Narus difference.

Get the Narus Health App

The Narus Health Difference

For the self-insured employer struggling to meet employees’ healthcare needs while controlling costs, the right third-party administrator (TPA) is essential. And what distinguishes the right TPA from the rest of the pack is exceptional care management.

While most TPAs outsource care management to another vendor, Narus Health, brought to you by Lucent Health, has the in-house systems to provide custom plans that connect members to a network of support.

The harnessing of daily data personalizes care. Highly trained and compassionate people hold the member’s hand when they face a difficult diagnosis or need help understanding their benefits.

Compassionate care enriched by data. That’s the Narus difference.

Get the Narus Health App

Our Services

Our Services

Truly Integrated Care

The Lucent-Narus health umbrella is the definition of truly integrated care. When someone is going through a difficult healthcare journey, everyone involved in their care—patient, caregiver, doctor and others—should be connected and informed to coordinate the best possible outcome and experience.

Our Continuous Observation, Reporting, and Enrollment (CORE) Service drives the technology and analytics engine that allows for smarter, more timely and meaningful member engagement. Daily analysis of all claims activity assigns risk scores based on a proprietary algorithm, and clinical staff conduct a hands-on screening of at-risk members to determine outreach and enrollment. This engine turns data into proactive outreach for members, resulting in truly integrated care.

Truly Integrated Care

The Lucent-Narus health umbrella is the definition of truly integrated care. When someone is going through a difficult healthcare journey, everyone involved in their care—patient, caregiver, doctor and others—should be connected and informed to coordinate the best possible outcome and experience.

Our Continuous Observation, Reporting, and Enrollment (CORE) Service drives the technology and analytics engine that allows for smarter, more timely and meaningful member engagement. Daily analysis of all claims activity assigns risk scores based on a proprietary algorithm, and clinical staff conduct a hands-on screening of at-risk members to determine outreach and enrollment. This engine turns data into proactive outreach for members, resulting in truly integrated care.

Disease Management

Our disease management services give members a dedicated support team with experience in specific diseases and conditions, helping them more easily understand diagnoses and access care. These services include:

Diabetes Care

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Behavioral Care

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Transplant Care

Maternity Care

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Oncology Care

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Care at Your Fingertips

Our mobile app provides a simple and convenient way for you and your family to manage every aspect of your care—including safe storage and easy access to medication lists, pharmacy information and important medical documents.

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Care at Your Fingertips

Our mobile app provides a simple and convenient way for you and your family to manage every aspect of your care—including safe storage and easy access to medication lists, pharmacy information and important medical documents.

Learn More

Request a Quote

Learn more about our plans or speak to a member of our sales team.

Let’s Talk

Request a Quote

Learn more about our plans or speak to a member of our sales team.

Let’s Talk