Meet the Nurses Behind the Care

At Lucent Health, care management is more than a checklist – it starts with human connection. Behind every interaction is a nurse who takes the time to listen, build trust, and guide members through moments that matter most. Our nurses bring deep clinical expertise across complex conditions, from maternity and oncology to chronic and high-risk care, but what truly sets them apart is how they show up for members.

With empathy, patience, and genuine compassion, they help people navigate uncertainty, make informed decisions, and feel supported through every step of their healthcare journey. Meet just a few of the Lucent Health nurses who show up for members every day.

At Lucent Health, care management is more than a checklist – it starts with human connection. Behind every interaction is a nurse who takes the time to listen, build trust, and guide members through moments that matter most. Our nurses bring deep clinical expertise across complex conditions, from maternity and oncology to chronic and high-risk care, but what truly sets them apart is how they show up for members.

With empathy, patience, and genuine compassion, they help people navigate uncertainty, make informed decisions, and feel supported through every step of their healthcare journey. Meet just a few of the Lucent Health nurses who show up for members every day.

At Lucent Health, care management is more than a checklist – it starts with human connection. Behind every interaction is a nurse who takes the time to listen, build trust, and guide members through moments that matter most. Our nurses bring deep clinical expertise across complex conditions, from maternity and oncology to chronic and high-risk care, but what truly sets them apart is how they show up for members.

With empathy, patience, and genuine compassion, they help people navigate uncertainty, make informed decisions, and feel supported through every step of their healthcare journey. Meet just a few of the Lucent Health nurses who show up for members every day.

Kassie

“I spent about eight years caring for cancer patients before coming to Lucent Health. That experience really shaped who I am as a nurse because, when you care for members over time, you get to know not just their health but also their families and stories. That’s what makes the work so meaningful."

Kassie

RN, Large Case Management

“I spent about eight years caring for cancer patients before coming to Lucent Health. That experience really shaped who I am as a nurse because, when you care for members over time, you get to know not just their health but also their families and stories. That’s what makes the work so meaningful."

Kassie

RN, Large Case Management

“I spent about eight years caring for cancer patients before coming to Lucent Health. That experience really shaped who I am as a nurse because, when you care for members over time, you get to know not just their health but also their families and stories. That’s what makes the work so meaningful."

Kassie

RN, Large Case Management

JoAnne

“Educating members is one of my biggest strengths. But after more than 30 years as a nurse, I’ve learned that patients don’t care how much you know until they know how much you care. That’s why it’s so important to start with truly listening. Not just to what’s being said, but to the unspoken cues too. Members need to know you’re going to be there for them and that you can meet them where they are.”

JoAnne

RN, Large Case Management

“Educating members is one of my biggest strengths. But after more than 30 years as a nurse, I’ve learned that patients don’t care how much you know until they know how much you care. That’s why it’s so important to start with truly listening. Not just to what’s being said, but to the unspoken cues too. Members need to know you’re going to be there for them and that you can meet them where they are.”

JoAnne

RN, Large Case Management

“Educating members is one of my biggest strengths. But after more than 30 years as a nurse, I’ve learned that patients don’t care how much you know until they know how much you care. That’s why it’s so important to start with truly listening. Not just to what’s being said, but to the unspoken cues too. Members need to know you’re going to be there for them and that you can meet them where they are.”

JoAnne

RN, Large Case Management

Samantha

“I love that I get to build relationships with my patients. Over time, you see their progress. Maybe they’ve lost weight or their labs have improved. But beyond that, you get to know their lives, their families, their pets, their stresses. You become a consistent, trusted presence in their world.”

Samantha

RN, Complex Care Management

“I love that I get to build relationships with my patients. Over time, you see their progress. Maybe they’ve lost weight or their labs have improved. But beyond that, you get to know their lives, their families, their pets, their stresses. You become a consistent, trusted presence in their world.”

Samantha

RN, Complex Care Management

“I love that I get to build relationships with my patients. Over time, you see their progress. Maybe they’ve lost weight or their labs have improved. But beyond that, you get to know their lives, their families, their pets, their stresses. You become a consistent, trusted presence in their world.”

Samantha

RN, Complex Care Management

Andrew

"I want members to know they always have someone in their corner. When they call me, they're not starting over with a new person every time. I know their situation, and I can help them figure out what comes next. If they're in the hospital, I can work with their discharge planner to make sure they're prepared to transition home safely. If they’re starting a new medication, I can help make sure they get it on time and know how to take it."

Andrew

RN, Complex Care Management

"I want members to know they always have someone in their corner. When they call me, they're not starting over with a new person every time. I know their situation, and I can help them figure out what comes next. If they fall and need physical therapy, I can help them find an in-network provider. If "I want members to know they always have someone in their corner. When they call me, they're not starting over with a new person every time. I know their situation, and I can help them figure out what comes next. If they're in the hospital, I can work with their discharge planner to make sure they're prepared to transition home safely. If they’re starting a new medication, I can help make sure they get it on time and know how to take it."in the hospital, I can work with their discharge planner to make sure they're prepared to transition home safely. If they’re starting a new medication, I can help make sure they get it on time and know how to take it."

"I want members to know they always have someone in their corner. When they call me, they're not starting over with a new person every time. I know their situation, and I can help them figure out what comes next. If they're in the hospital, I can work with their discharge planner to make sure they're prepared to transition home safely. If they’re starting a new medication, I can help make sure they get it on time and know how to take it."

Andrew

RN, Complex Care Management

"I want members to know they always have someone in their corner. When they call me, they're not starting over with a new person every time. I know their situation, and I can help them figure out what comes next. If they're in the hospital, I can work with their discharge planner to make sure they're prepared to transition home safely. If they’re starting a new medication, I can help make sure they get it on time and know how to take it."

Andrew

RN, Complex Care Management

Mindi

“In maternity case management, some people have the impression that pregnancy should be the best time of their life, but for many members it’s full of anxiety. It’s incredibly rewarding to know you were able to guide a member, improve an outcome, and be a source of emotional support during some of the most uncertain moments in their life. I always think about how I would take care of my own daughter. Or how I would want someone to treat my mother. That’s the level of compassion and support every member deserves.”

Mindi

RN, Large Case Management

“In maternity case management, some people have the impression that pregnancy should be the best time of their life, but for many members it’s full of anxiety. It’s incredibly rewarding to know you were able to guide a member, improve an outcome, and be a source of emotional support during some of the most uncertain moments in their life. I always think about how I would take care of my own daughter. Or how I would want someone to treat my mother. That’s the level of compassion and support every member deserves.”

Mindi

RN, Large Case Management

“In maternity case management, some people have the impression that pregnancy should be the best time of their life, but for many members it’s full of anxiety. It’s incredibly rewarding to know you were able to guide a member, improve an outcome, and be a source of emotional support during some of the most uncertain moments in their life. I always think about how I would take care of my own daughter. Or how I would want someone to treat my mother. That’s the level of compassion and support every member deserves.”

Mindi

RN, Large Case Management

Anne

“One of my favorite parts of maternity case management is empowering members to better understand their bodies and feel confident making decisions for themselves and their baby. Many members tell me their doctor appointments feel rushed. They come in with questions but leave without having all of their concerns addressed. That’s why having a dedicated nurse through Lucent Health can make such a meaningful difference. Members build a relationship with us and know they can pick up the phone, ask questions, and have someone truly take the time to listen.”

Anne

RN, Maternity Case Management

“One of my favorite parts of maternity case management is empowering members to better understand their bodies and feel confident making decisions for themselves and their baby. Many members tell me their doctor appointments feel rushed. They come in with questions but leave without having all of their concerns addressed. That’s why having a dedicated nurse through Lucent Health can make such a meaningful difference. Members build a relationship with us and know they can pick up the phone, ask questions, and have someone truly take the time to listen.”

Anne

RN, Large Case Management

"My favorite part of maternity case management is empowering members to better understand their bodies and feel confident making decisions for themselves and their baby. Many members tell me their doctor appointments feel rushed. They come in with questions but leave without having all of their concerns addressed. That’s why having a dedicated nurse can make such a meaningful difference. Members build a relationship with us and know they can pick up the phone, ask questions, and have someone truly take the time to listen.”

Anne

RN, Large Case Management

How one nurse changed the outcome for a high-risk member

After being hospitalized due to complications related to Type 2 diabetes, Isaac was overwhelmed trying to manage lifestyle changes, follow-up care, and new blood sugar monitoring recommendations while balancing frequent work travel, long hours, and limited time during the workday to coordinate care.

What made the difference was having a nurse who took the time to understand his daily challenges, coordinate care on his behalf, and provide personalized support throughout his recovery.

Read Isaac’s Full Story

How one nurse changed the outcome for a high-risk member

After being hospitalized due to complications related to Type 2 diabetes, Isaac was overwhelmed trying to manage lifestyle changes, follow-up care, and new blood sugar monitoring recommendations while balancing frequent work travel, long hours, and limited time during the workday to coordinate care.

What made the difference was having a nurse who took the time to understand his daily challenges, coordinate care on his behalf, and provide personalized support throughout his recovery.

Read Isaac’s Full Story

Compassionate care, grounded in clinical expertise

100% of our care management case managers are Registered Nurses (RNs)

100% of our care management nurses have 5+ years of direct patient care experience

100% of our OB/GYN nurses have at least 9 years of clinical experience

Scotch

"At Lucent Health, we are very relationship-focused. Members work with the same case manager because we want to build trust and create a true partnership. Healthcare can be overwhelming, especially when you're dealing with a serious diagnosis or chronic condition, and having a familiar nurse by your side can make all the difference.

Our nurses understand both sides of the equation. They understand the clinical realities of caring for patients, but they also understand how helping members make informed decisions and stay engaged in their care can lead to better outcomes. Ultimately, that's what care management is all about—helping people live healthier lives while reducing unnecessary healthcare costs for both the individual and the health plan."

Scotch Swango, RN, MBA

Vice President, Clinical Operations

A familiar face when members need it most

"At Lucent Health, we are very relationship-focused. Members work with the same case manager because we want to build trust and create a true partnership. Healthcare can be overwhelming, especially when you're dealing with a serious diagnosis or chronic condition, and having a familiar nurse by your side can make all the difference.

Our nurses understand both sides of the equation. They understand the clinical realities of caring for patients, but they also understand how helping members make informed decisions and stay engaged in their care can lead to better outcomes. Ultimately, that's what care management is all about—helping people live healthier lives while reducing unnecessary healthcare costs for both the individual and the health plan."

Scotch Swango

Chief Clinical Officer

A familiar face when members need it most

"At Lucent Health, we are very relationship-focused. Members work with the same case manager because we want to build trust and create a true partnership. Healthcare can be overwhelming, especially when you're dealing with a serious diagnosis or chronic condition, and having a familiar nurse by your side can make all the difference.

Our nurses understand both sides of the equation. They understand the clinical realities of caring for patients, but they also understand how helping members make informed decisions and stay engaged in their care can lead to better outcomes. Ultimately, that's what care management is all about—helping people live healthier lives while reducing unnecessary healthcare costs for both the individual and the health plan."

Scotch Swango

Chief Clinical Officer

How one nurse changed the outcome for a high-risk member

After being hospitalized due to complications related to Type 2 diabetes, Isaac was overwhelmed trying to manage lifestyle changes, follow-up care, and new blood sugar monitoring recommendations while balancing frequent work travel, long hours, and limited time during the workday to coordinate care.

What made the difference was having a nurse who took the time to understand his daily challenges, coordinate care on his behalf, and provide personalized support throughout his recovery.

Read Isaac’s Full Story

Compassionate care, grounded in clinical expertise

100% of our care management case managers are Registered Nurses (RNs)

100% of our care management nurses have 5+ years of direct patient care experience

100% of our OB/GYN nurses have at least 7 years of clinical experience

Compassionate care, grounded in clinical expertise

100% of our care mgmt. case managers are Registered Nurses (RNs)

100% of our care mgmt. nurses have 5+ years of direct patient care experience

100% of our OB/GYN nurses have at least 7 years of clinical experience

Scotch - S M

"At Lucent Health, we are very relationship-focused. Members work with the same case manager because we want to build trust and create a true partnership. Healthcare can be overwhelming, especially when you're dealing with a serious diagnosis or chronic condition, and having a familiar nurse by your side can make all the difference.

Our nurses understand both sides of the equation. They understand the clinical realities of caring for patients, but they also understand how helping members make informed decisions and stay engaged in their care can lead to better outcomes. Ultimately, that's what care management is all about—helping people live healthier lives while reducing unnecessary healthcare costs for both the individual and the health plan."

Scotch Swango, RN, MBA

Vice President, Clinical Operations

"At Lucent Health, we are very relationship-focused. Members work with the same case manager because we want to build trust and create a true partnership. Healthcare can be overwhelming, especially when you're dealing with a serious diagnosis or chronic condition, and having a familiar nurse by your side can make all the difference.

Our nurses understand both sides of the equation. They understand the clinical realities of caring for patients, but they also understand how helping members make informed decisions and stay engaged in their care can lead to better outcomes. Ultimately, that's what care management is all about—helping people live healthier lives while reducing unnecessary healthcare costs for both the individual and the health plan."

Scotch Swango, RN, MBA

Vice President, Clinical Operations

vice President, Clinical Operations

Learn More about Lucent Health Care Management

At Lucent Health, care management is designed to support members at every stage of their health journey:

Large Case Management – Guidance through high-cost, complex events
Complex Care Management – Ongoing support for chronic and high-risk conditions
Utilization Management – Ensuring the right care at the right time

Learn More

Learn More about Lucent Health Care Management

At Lucent Health, care management is designed to support members at every stage of their health journey:

Large Case Management – Guidance through high-cost, complex events
Complex Care Management – Ongoing support for chronic and high-risk conditions
Utilization Management – Ensuring the right care at the right time

Learn More

Learn More about

Lucent Health

Care Management

At Lucent Health, care management is designed to support members at every stage of their health journey:

Large Case Management – Guidance through high-cost, complex events
Complex Care Management – Ongoing support for chronic and high-risk conditions
Utilization Management – Ensuring the right care at the right time

Each program is led by experienced nurses who combine clinical expertise with a deeply personal approach to care.

Learn More