Complex Care Management
Your Dedicated Care Team
Lucent Health’s Complex Care Management program supports members living with long-term health conditions that need consistent care but not emergency-level treatment.
Our team helps members manage conditions such as diabetes, heart disease, COPD, osteoporosis, arthritis, behavioral health, transplant recovery, oncology care, and more. Here’s what members can expect:
- One-on-one support to help you manage your condition and avoid complications
- Education, advocacy, and tools to help you take control of your health
- Support delivered through calls, emails, or the Lucent Health app—whatever works best for you
- Seamless coordination if your condition changes and you need additional support through Large Case Management

Your Dedicated Care Team
Lucent Health’s Complex Care Management program supports members living with long-term health conditions that need consistent care but not emergency-level treatment.
Our team helps members manage conditions such as diabetes, heart disease, COPD, osteoporosis, arthritis, behavioral health, transplant recovery, oncology care, and more. Here’s what members can expect:
- One-on-one support to help you manage your condition and avoid complications
- Education, advocacy, and tools to help you take control of your health
- Support delivered through calls, emails, or the Lucent Health app—whatever works best for you
- Seamless coordination if your condition changes and you need additional support through Large Case Management

Complex Care Features
Proprietary risk stratification analysis
Engagement based on medical complexity
Interdisciplinary care team support
24/7 member access to designated care team
Complex Care Features
Proprietary risk stratification analysis
Engagement based on medical complexity
Interdisciplinary care team support
24/7 member access to designated care team
Are You a Member?
To talk with a care team member, call:
Monday-Friday from
7 a.m. to 7 p.m. CT
Are You a Member?
To talk with a care team member, call:
Monday-Friday from
7 a.m. to 7 p.m. CT