• What should I do if my physician has pre-certified my procedure but the facility where the procedure is scheduled says it will not accept my insurance and I will have to pay upfront if I do not want to cancel the procedure?

    Contact Narus Health at the number on your ID card. Narus Health will collect your name, member ID number, facility name […]

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  • What do I do if my provider will not call or has not called the utilization review company to precertify a procedure?

    Contact Narus Health at the number on your ID card. Narus Health will collect your name, member ID number, physician’s name […]

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  • During an emergency situation, where pre-certification cannot be performed, is there any risk of not being covered by health insurance?

    No. Emergencies do not require pre-certification.

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  • How do I know what procedures need to be pre-certified?

    A list of procedures requiring pre-certification are on the back of your ID card, along with the number for your provider […]

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  • What procedures/services require pre-certification?

    All inpatient and outpatient procedures or surgeries performed in a facility (as defined above) require pre-certification and authorization. In addition, there […]

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