Adult members have access to our Concierge Care program, our highest level of personal attention and response time to members, to provide:
- One number to call to answer all their healthcare- and insurance-related questions
- Help coordinating medical appointments and establishing new providers
- Assistance with community resources needed for psychosocial needs, including financial needs and caregiver support
- Answers to general clinical and pharmaceutical questions
This dedicated, total member assistance product is applicable to all insurance plan types. It offers unlimited access to care team via phone or MPOWER™ mobile app, as well as proactive referrals to LCM or CCM when appropriate.