Concierge Care
Just One Call Away
Adult members have access to our Concierge Care program, our highest level of personal attention and response time to members, to provide:
- One number to call to answer all their healthcare- and insurance-related questions
- Help coordinating medical appointments and establishing new providers
- Assistance with community resources needed for psychosocial needs, including financial needs and caregiver support
- Answers to general clinical and pharmaceutical questions
This dedicated, total member assistance product is applicable to all insurance plan types. It offers unlimited access to care team via phone or MPOWER™ mobile app, as well as proactive referrals to LCM or CCM when appropriate.
“Narus helped me when I really needed them. They helped answer my questions and put me at ease—confirming the same information that my provider relayed to me that preauthorization was not required. I also truly appreciate any efforts Lucent and HUB made to research and/or escalate my call. I will definitely encourage other colleagues to use Narus in helping navigate benefits questions and requests for assistance. With sincere appreciation for all your help.”
-Narus Health Member
“Narus helped me when I really needed them, and Triumph helped answer my questions and put me at ease—confirming the same information that my provider relayed to me that preauthorization was not required. I also truly appreciate any efforts Lucent and HUB made to research and/or escalate my call. I will definitely encourage other colleagues to use Narus in helping navigate benefits questions and requests for assistance. With sincere appreciation for all your help.”
-Narus Health Member
Just One Call Away
Adult members have access to our Concierge Care program, our highest level of personal attention and response time to members, to provide:
- One number to call to answer all their healthcare- and insurance-related questions
- Help coordinating medical appointments and establishing new providers
- Assistance with community resources needed for psychosocial needs, including financial needs and caregiver support
- Answers to general clinical and pharmaceutical questions
This dedicated, total member assistance product is applicable to all insurance plan types. It offers unlimited access to care team via phone or MPOWER™ mobile app, as well as proactive referrals to LCM or CCM when appropriate.
CORE Services
CORE services is the engine behind our track record of superior attention to balancing member and employer needs. CORE technology provides daily analysis of all claims activity. Claims are assigned a risk score based on a proprietary algorithm. Clients receive detailed monthly reports (including risk assessments) to provide visibility into the entire member population, but also detailed data on interactions with our Concierge Care team, including issue resolution information, program utilization and other customized performance metrics. All plan enrollment activity is covered, including:
- Continuous data analytics of all eligible lives
- Member risk stratification
- Manual claims review of all at-risk cases
- Detailed monthly reporting
- MPOWER™mobile app for adult members
CORE Services
CORE services is the engine behind our track record of superior attention to balancing member and employer needs. CORE technology provides daily analysis of all claims activity. Claims are assigned a risk score based on a proprietary algorithm. Clients receive detailed monthly reports (including risk assessments) to provide visibility into the entire member population, but also detailed data on interactions with our Concierge Care team, including issue resolution information, program utilization and other customized performance metrics. All plan enrollment activity is covered, including:
- Continuous data analytics of all eligible lives
- Member risk stratification
- Manual claims review of all at-risk cases
- Detailed monthly reporting
- MPOWER™mobile app for adult members
Are You a Member?
To talk with a care team member, call:
Monday-Friday from 7 a.m. to 7 p.m. CT
Are You a Member?
To talk with a care team member, call:
Monday-Friday from 7 a.m. to 7 p.m. CT
