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  • Solutions
    • Care Management
      • Concierge Care
      • Complex Care Management
      • Utilization Management
      • Large Case Management
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      • Lucent Health Rx
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FAQs

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  • What is a balance bill?

    A balance bill is when a provider bills you for the difference between what they charge and what your insurance pays.

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  • What if my doctor doesn’t accept my insurance?

    If you have any trouble with a provider accepting your insurance, please contact the support team listed on your ID card

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  • Can I see any doctor or go to any hospital?

    Yes, you can! With an RBP plan, you have the freedom to choose any doctor or hospital that you want. You’re

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  • What is a Reference-Based Pricing (RBP) plan?

    An RBP plan is a type of health plan that helps to lower the cost of your healthcare. Instead of using

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  • Can I contact my support team through the Lucent Health app?

    Yes, you can! Members who have Concierge Care and/or Lucent Health Care Management can now message with their support and care

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  • What can I do with the Lucent Health app?

    The Lucent Health app gives you access to a variety of helpful features, including: Digital ID Card: View and share your

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  • How do I create an account in the Lucent Health app?

    Creating an account is simple. Just follow these steps: Enter your email address. You’ll receive a verification code in your email.

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  • How do I get the Lucent Health app?

    You can download the Lucent Health app for free from the Apple App Store or the Google Play Store. Just search

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