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  • Solutions
    • Care Management
      • Concierge Care
      • Complex Care Management
      • Utilization Management
      • Large Case Management
    • Pharmacy Solutions
      • Lucent Health Rx
      • Lucent Health SpecialtyRx
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FAQs

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  • What if I have to pay for a service upfront?

    If you have to pay for a medical service upfront, you can submit a claim for reimbursement. You will need to

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  • How do I know how much I owe for a medical service?

    After you receive a medical service, your provider will send a claim to your health plan. Once the claim is processed,

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  • Do I need to call anyone to schedule my preventive screenings?

    You can schedule your preventive screenings directly with your doctor. If you have any questions about what’s covered or need help

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  • What preventive care services are covered?

    Your health plan covers a wide range of preventive care services at 100%, which means you don’t have to pay anything

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  • Why won’t the pharmacy fill my prescription?

    There are a few common reasons a prescription might be delayed or rejected at the pharmacy, and most are part of

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  • Who can I talk to about my prescription drugs?

    If you have any questions or concerns about your prescription medications, you can contact the support team listed on your ID

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  • How do I get my prescription drugs?

    Your plan includes a prescription drug benefit that is managed by a Pharmacy Benefit Manager (PBM). You can get your prescriptions

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  • What should I do if I get a balance bill?

    If you receive a balance bill, please contact the support team listed on your ID card immediately. They will work with

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