Concierge Care
Navigating healthcare can be overwhelming.
Lucent Health’s Concierge Care program makes it easier. With one phone number, members can get help with healthcare and insurance questions, understand their benefits, and schedule care. They never have to figure it out alone.
The Concierge Care team can support members with:
- Finding a doctor, specialist, or facility
- Assisting with medication questions
- Understanding covered services under their plan
- Resolving provider issues
- Answering questions about copays and claims
- Reviewing bills or explanations of benefits (EOBs)
- Securing prior approval for medical procedures
- Requesting a new or replacement ID card
“Thank you for helping me understand my co-pay and deductible. I was afraid my child would have to go without a diagnostic test due to the cost. Not only did you contact the facility to find out how the testing would be billed, but finding a charity program to help reduce my out-of-pocket cost reduced my stress so much.​”
-Concierge Care Member
“Thank you for helping me understand my co-pay and deductible. I was afraid my child would have to go without a diagnostic test due to the cost. Not only did you contact the facility to find out how the testing would be billed, but finding a charity program to help reduce my out-of-pocket cost reduced my stress so much.​”
-Concierge Care Member
Navigating healthcare can be overwhelming.
Lucent Health’s Concierge Care program makes it easier. With one phone number, members can get help with healthcare and insurance questions, understand their benefits, and schedule care. They never have to figure it out alone.
The Concierge Care team supports members with:
- Finding a doctor, specialist, or facility
- Assisting with medication questions
- Understanding covered services on your plan
- Getting assistance with provider issues
- Answering questions about copays and claims
- Reviewing a bill or explanation of benefits (EOB)
- Getting support with prior approval for medical procedures
- Requesting a new or replacement ID card
“Thank you for helping me understand my co-pay and deductible. I was afraid my child would have to go without a diagnostic test due to the cost. Not only did you contact the facility to find out how the testing would be billed, but finding a charity program to help reduce my out-of-pocket cost reduced my stress so much.​”
-Concierge Care Member
“I was recently having some issues creating an important appointment with a doctor and the Concierge team helped me greatly. The care coordinator was extremely kind and patient and did everything that she could to help me. After months of trying to resolve the issue myself she did everything that she could to help me figure everything out in just a few days.”
-Concierge Care Member
Lucent Health’s Concierge Care team invests in members care and collaborates with the patient, caregiver, provider, facility, and any other trusted partners to provide clients and members with a fully integrated healthcare experience.
Lucent Health provides clients with monthly reports to ensure visibility into the entire member population. Clients receive detailed data on interactions with our Concierge Care team, including issue resolution information, program utilization and other customized performance metrics.
All plan enrollment activity is covered, including:
- Detailed monthly reporting
- Continuous data analytics of all eligible lives
- Member risk stratification and risk assessments
- Manual claims review of all at-risk cases
- Lucent Health app for adult members to view their plan details
“I was recently having some issues creating an important appointment with a doctor and the Concierge team helped me greatly. The care coordinator was extremely kind and patient and did everything that she could to help me. After months of trying to resolve the issue myself she did everything that she could to help me figure everything out in just a few days.”
-Concierge Care Member
High-Touch Member Support
Lucent Health’s Concierge Care team invests in members care and collaborates with the patient, caregiver, provider, facility, and any other trusted partners to provide clients and members with a fully integrated healthcare experience.
Lucent Health provides clients with monthly reports to ensure visibility into the entire member population. Clients receive detailed data on interactions with our Concierge Care team, including issue resolution information, program utilization and other customized performance metrics. All plan enrollment activity is covered, including:
- Detailed monthly reporting
- Continuous data analytics of all eligible lives
- Member risk stratification and risk assessments
- Manual claims review of all at-risk cases
- Lucent Health app for adult members to view their plan details
Are You a Member?
To talk with a care team member, call:
Monday-Friday from 7 a.m. to 7 p.m. CT
Are You a Member?
To talk with a care team member, call:
Monday-Friday from 7 a.m. to 7 p.m. CT
