Careers At Lucent Health

We are excited that you’re considering applying to join our team at Lucent Health! We are dedicated to creating a working environment that empowers and encourages every team member to be their best self. We strive for outstanding client service, collaborative teamwork, and an atmosphere that all enjoy working in each day.

Who is Lucent Health?

We started Lucent Health because we were frustrated with the lack of control over the costs of providing a quality healthcare experience for our employees. We’ve built a company that can actually make use of data to customize self-funded plans that are tailored to our clients

For our members, we reach out to them as a partner to help make smarter healthcare decisions. This helps reduce unwarranted costs and the anxiety that comes with facing complex conditions.

Lucent Health exists to offer our clients a better member experience while providing the insight needed to control the total cost of care.

Click on an open position below to learn more and apply.

Open Positions

Treasury Services Specialist

This career opportunity is located in corporate office of Lucent Health Solutions in Nashville, TN. The Treasury Services Specialist role is a cross-functional role that will serve the Corporate Finance team in a variety of accounting and operating activities.

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Check Run Analyst - Nashville TN or Appleton WI

We are looking for a skilled Check Run Analyst (CRA) for the set-up, maintenance, and completion of our clients check runs. The CRA is also responsible for the maintenance of the check registers, and the maintenance of the check run guidelines and schedules. 

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Claims Analyst - Appleton WI

The Claims Analyst is a key member of LHS Claims Administration team for our Wisconsin office and works collaboratively with claims administration, client services, account management and check run for Lucent Health client groups. The claims analyst is responsible to provide exceptional customer service and resolution for groups, members and providers; process medical, dental, disability, pharmacy, and flexible spending claims and check runs in a timely and accurate manner.

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Account Executive - TN

Summary: The Account Executive is the main point of contact with the client and works directly with the broker and clients to understand the customer culture and business objectives as it relates to their benefit plan design. They will provide consultative services to ensure the positive movement toward meeting their benefit plan objectives. The Account Executive identifies marketplace opportunities, prospects and engages new clients, develops proposals for renewals, manages the renewal and contract process that leads to a successful implementation of client groups.

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Customer Service Representative (Call Center)

Summary: Our Nashville, TN office has career opportunities for Customer Service Representatives who possess inbound call center experience and preferably in a healthcare office environment. The Customer Service Representative is an important member of the Company’s customer services provided to our clients and operations. Their primary purpose is to answer calls and provide exceptional customer service to group Members and Providers as well as support the Claims team by responding to Provider inquiries. Customer Service Representatives answer an average of 50 calls per day regarding the verification of benefits and claims status for medical and dental claims. If you enjoy the challenge of researching complex claims issues and educating providers and members in regard to their policies, this position is ideal for you. These skills combined with a cheerful, competent and compassionate attitude will directly impact the satisfaction of our clients and aid in the retention of our accounts.

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Document Compliance Specialist

Job Summary: The Document Compliance Specialist completes analysis on Summary Plan Descriptions and Summary of Benefits and Coverage. The Compliance Specialist will assist with the analysis and coordination of implementation for new regulations and legislative requirements in relation to Summary Plan Descriptions and Summary of Benefits and Coverage. The Document Compliance Specialist provides timely creation of Plan Documents, Benefit Schedules, Plan Amendments, and Summary of Benefits and Coverage for internal use and distribution to clients, brokers/consultants and stop loss carriers as it relates to the client’s group health plan(s).

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Health Insurance Customer Service Representative - Appleton, WI

The provider relations representative is responsible to answer provider inquiries regarding verification of benefits and claims status for medical and dental claims; entering precertification’s into the claims processing system, working miscellaneous claims queues, sending out correspondence, outbound provider call projects, and reviewing claims spreadsheets and plan documents. 

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Medical RN Case Manager

Lucent Health has an opportunity for an experienced clinician to provide high quality case management services in a comprehensive health care risk management environment. Our case managers are responsible for providing comprehensive and clinically appropriate case management services telephonically to clients with chronic or catastrophic healthcare needs. Case Managers will be required to adhere with CMSA Standards of Practice, internal Policies and Procedures, and AAHC/URAC guidelines in the performance of their duties.

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Sales Support Analyst TN

This position will work in a team environment with other staff members to prepare statistical analysis reports, claims experience reports, value-added product information, and various other marketing materials for both renewing and prospective clients.

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CSR - Health Insurance Member and Provider

The Call Center Customer Service Representatives is a key part of the company’s successful operation. The Call Center Customer Service Representative is in daily contact with members, clients and providers, and are very often the initial contact with our office. 

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Account Manager - TN

The Account Manager assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. 

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Psych RN Case Manager -Nashville TN

Lucent Health Case Management Division provide high quality case management services in a comprehensive health care risk management environment. Our case managers are responsible for providing comprehensive and clinically appropriate case management services telephonically to clients with chronic or catastrophic healthcare needs. Case Managers will be required to adhere with CMSA Standards of Practice, internal Policies and Procedures, and AAHC/URAC guidelines in the performance of their duties.

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Claims Analyst - Nashville, TN

The purpose of the Claims Analyst is to provide exceptional sevice to our clients, members, and providers. Claims Analysts process medical, dental, vision, and flexible spending claims in a timely and accurate manner. The Claims Analyst is in daily contact with team members, clients and providers.

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Customer Service Representative - Health Insurance Clackamas OR

The primary focus of the Provider Relations Representative is to answer provider inquiries regarding verification of benefits and claims status for medical and dental claims; entering precertification’s into the claims processing system, working miscellaneous claims queues, sending out correspondence, outbound provider call projects, and reviewing claims spreadsheets and plan documents.

 

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Psychiatric Nurse

Lucent Health Case Management Division provide high quality case management services in a comprehensive health care risk management environment. Our case managers are responsible for providing comprehensive and clinically appropriate case management services telephonically to clients with chronic or catastrophic healthcare needs. Case Managers will be required to adhere with CMSA Standards of Practice, internal Policies and Procedures, and AAHC/URAC guidelines in the performance of their duties.

 

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Staff Accountant

The Staff Accountant/Internal Control Coordinator position is responsible for serving as a team leader in the finance department and ensuring the department creates accurate and timely financial records for the organization as well as leading internal control functions. This position is a dynamic growth and career opportunity to be mentored for future success. This is tremendous opportunity to learn and grow within a first-class organization!

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Enrollment Specialist

The Patient Enrollment Specialist works within the Narus Health (a Lucent Health Company) Patient Support Center (PSC) in Nashville, Tennessee. The Enrollment Specialist, as part of a multidisciplinary care team, is responsible for determining patient eligibility for care, coordinating, calling and tracking all new patient enrollments. This team member is responsible for proactively reaching out to prospective patients to explain the services that Narus Health provides, address any inquiries, documenting patient needs and scheduling initial calls with the Care Manager. The Enrollment Specialist is a seasoned professional who provides an excellent first impression to Narus Health’s services. The role works telephonically with prospective patients alongside our care management team.

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Behavioral Case Manager– Remote

Lucent Health has an opportunity for an experienced clinician to provide high quality case management services in a comprehensive health care risk management environment. Our case managers are responsible for providing comprehensive and clinically appropriate case management services telephonically to clients with chronic or catastrophic healthcare needs. Behavioral Case Managers will be required to adhere with CMSA Standards of Practice, internal Policies and Procedures, and AAHC/URAC guidelines in the performance of their duties.

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Claims Manager

The Claims Manager position is a key part of the department’s successful operation. This position has direct responsibility for all Commercial Claims Operations. The Claims Manager is a senior level member of the organization who will monitor, support, and influence action to improve, when necessary, the day to day productivity of claims operations within the company. The Claims Manager will work with the General Manager to establish the strategic planning of all Claims payment resources for the corporation.

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