We are excited that you’re considering applying to join our team at Lucent Health! We are dedicated to creating a working environment that empowers and encourages every team member to be their best self. We strive for outstanding client service, collaborative teamwork, and an atmosphere that all enjoy working in each day.
We started Lucent Health because we were frustrated with the lack of control over the costs of providing a quality healthcare experience for our employees. We’ve built a company that can actually make use of data to customize self-funded plans that are tailored to our clients
For our members, we reach out to them as a partner to help make smarter healthcare decisions. This helps reduce unwarranted costs and the anxiety that comes with facing complex conditions.
Lucent Health exists to offer our clients a better member experience while providing the insight needed to control the total cost of care.
Click on an open position below to learn more and apply.
Summary: Our Nashville, TN office has career opportunities for Customer Service Representatives who possess inbound call center experience and preferably in a healthcare office environment. The Customer Service Representative is an important member of the Company’s customer services provided to our clients and operations. Their primary purpose is to answer calls and provide exceptional customer service to group Members and Providers as well as support the Claims team by responding to Provider inquiries. Customer Service Representatives answer an average of 50 calls per day regarding the verification of benefits and claims status for medical and dental claims. If you enjoy the challenge of researching complex claims issues and educating providers and members in regard to their policies, this position is ideal for you. These skills combined with a cheerful, competent and compassionate attitude will directly impact the satisfaction of our clients and aid in the retention of our accounts.Apply Now
Lucent Health has an opportunity for an experienced clinician to provide high quality case management services in a comprehensive health care risk management environment. Our case managers are responsible for providing comprehensive and clinically appropriate case management services telephonically to clients with chronic or catastrophic healthcare needs. Case Managers will be required to adhere with CMSA Standards of Practice, internal Policies and Procedures, and AAHC/URAC guidelines in the performance of their duties.Apply Now
Summary: The Account Manager assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are integral in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.Apply Now
Lucent Health Case Management Division provide high quality case management services in a comprehensive health care risk management environment. Our case managers are responsible for providing comprehensive and clinically appropriate case management services telephonically to clients with chronic or catastrophic healthcare needs. Case Managers will be required to adhere with CMSA Standards of Practice, internal Policies and Procedures, and AAHC/URAC guidelines in the performance of their duties.Apply Now
The purpose of the Claims Analyst is to provide exceptional sevice to our clients, members, and providers. Claims Analysts process medical, dental, vision, and flexible spending claims in a timely and accurate manner. The Claims Analyst is in daily contact with team members, clients and providers.Apply Now