Careers At Lucent Health

We are excited that you’re considering applying to join our team at Lucent Health! We are dedicated to creating a working environment that empowers and encourages every team member to be their best self. We strive for outstanding client service, collaborative teamwork, and an atmosphere that all enjoy working in each day.

Who is Lucent Health?

We started Lucent Health because we were frustrated with the lack of control over the costs of providing a quality healthcare experience for our employees. We’ve built a company that can actually make use of data to customize self-funded plans that are tailored to our clients

For our members, we reach out to them as a partner to help make smarter healthcare decisions. This helps reduce unwarranted costs and the anxiety that comes with facing complex conditions.

Lucent Health exists to offer our clients a better member experience while providing the insight needed to control the total cost of care.

Click on an open position below to learn more and apply.

Open Positions

Claims Examiner

This career opportunity is located in our Rancho Cordova, CA regional office.

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Check Run Analyst

We are looking for a skilled Check Run Analyst (CRA) for the set-up, maintenance, and completion of our clients check runs. The CRA is also responsible for the maintenance of the check registers, and the maintenance of the check run guidelines and schedules. 

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Account Executive-Appleton, WI

The Account Executive acts as the client's "Main point of contact" and works directly with our Broker partners and Client contacts to understand customer culture and benefit plan philosophy. The Account Executive is responsible for directing and implementing new business, acting as the Broker/Client advocate and managing from start to finish the client renewal.

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Account Executive - (Sacramento, CA)

Summary: The Account Executive is the main point of contact with the client and works directly with the broker and clients to understand the customer culture and business objectives as it relates to their benefit plan design. They will provide consultative services to ensure the positive movement toward meeting their benefit plan objectives. The Account Executive identifies marketplace opportunities, prospects and engages new clients, develops proposals for renewals, manages the renewal and contract process that leads to a successful implementation of client groups.

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Customer Service Representative

Summary: Our Nashville, TN office has career opportunities for experienced customer service representatives who possess inbound call center experience and preferably in a healthcare office environment. The Customer Service (Call Center) Representative is a key part of the company’s successful operation. The Customer Service Representative is in daily contact with members, clients and providers, and are very often the initial contact with our office. A cheerful, competent and compassionate attitude will directly impact the satisfaction level of our clients and retention of our accounts. Attendance can also directly impact the satisfaction level of our clients and retention of our accounts.

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Utilization Review Nurse (UR RN)

SUMMARY: The Utilization Review RN Case Manager shall work in a collaborative fashion to promote the provision of quality care and cost-effective outcomes that will enhance the physical, psychosocial, and vocational health of the plan participants in accordance with the policies and procedures of Lucent Health Care Management, LLC, URAC UM Standards, and the laws and established practices associated with medical management.

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Document Compliance Specialist

Job Summary: The Document Compliance Specialist completes analysis on Summary Plan Descriptions and Summary of Benefits and Coverage. The Compliance Specialist will assist with the analysis and coordination of implementation for new regulations and legislative requirements in relation to Summary Plan Descriptions and Summary of Benefits and Coverage. The Document Compliance Specialist provides timely creation of Plan Documents, Benefit Schedules, Plan Amendments, and Summary of Benefits and Coverage for internal use and distribution to clients, brokers/consultants and stop loss carriers as it relates to the client’s group health plan(s).

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Health Insurance Customer Service Representative - WI and OR

 Provider Relations Representatives answer provider inquiries regarding verification of benefits and Claims status for medical and dental claims.

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Claims Supervisor

The Claims Supervisor coaches, counsels, and trains a staff of claims analysts and supporting roles in accordance with company policies and applicable labor laws. The Supervisor is responsible for promoting quality, superior customer service, and identifying enhancements and changes to workflows to increase effectiveness and productivity.

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Case Manager

SUMMARY: Lucent Health has an opportunity for an experienced clinician to provide high quality case management services in a comprehensive health care risk management environment. Our case managers are responsible for providing comprehensive and clinically appropriate case management services telephonically to clients with chronic or catastrophic healthcare needs. Case Managers will be required to adhere with CMSA Standards of Practice, internal Policies and Procedures, and AAHC/URAC guidelines in the performance of their duties.

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Account Manager

Summary: The Account Manager assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are integral in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.

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UR Administrative Assistant

Lucent Health Case Management Division provide high quality case management services in a comprehensive health care risk management environment. Our experienced UR Administrative Assistants are responsible for working collectively with Lucent Health’s utilization review, case management and administrative teams to ensure timely processing of voice mail, mailing of correspondence, and processing tickler calls.

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Sales Support Analyst

This position will work in a team environment with other staff members to prepare statistical analysis reports, claims experience reports, value-added product information, and various other marketing materials for both renewing and prospective clients.

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Stop Loss Specialist

Responsible for monitoring our clients’ loss thresholds based on the stop loss protection policy. If a client should experience an excess loss, the Specialist prepares the file to submit to claim benefits on behalf of the client.

 

 

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