This happens sometimes, and it’s usually easy to fix. Most billing issues come down to a provider mistake, like sending the claim to the wrong place or misunderstanding how your plan works.

Here’s what might have happened:

• The provider sent the claim to the wrong insurance company (claims must go to the address on your ID card).
• A prior authorization was required but not submitted or approved.
• The provider was confused by your Lucent Health ID card and didn’t call the right number for benefits or eligibility.

What to do:

• Option 1: Call your provider and confirm they have the correct claims filing address from your Lucent Health ID card.
• Option 2: Contact the support team listed on your ID card – they will look into the issue and reach out to your provider directly if needed