There are a few common reasons a prescription might be delayed or rejected at the pharmacy, and most are part of the normal process, not a sign something is wrong with your coverage.

Here’s what might be happening:

• The pharmacy needs to verify the prescription with your doctor.
• The medication requires a prior authorization or other clinical review.
• The pharmacy may be using the wrong billing information (this is rare, but can happen if they don’t recognize your pharmacy benefit manager).

• Show your Lucent Health member ID card – it has the correct pharmacy billing information
• Ask he pharmacist to call your PBM directly
• Still having trouble? Call the support team listed on your ID card – they’ll contact the pharmacy on your behalf and help resolve the issue quickly.