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Claims and Billing

5 items

  • What is an Explanation of Benefits (EOB), and what should I do when I receive one?

    An EOB is not a bill – it’s a summary of how your insurance processed a recent claim. Many members mistake

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  • Why did I get a bill for something I thought was covered?

    This happens sometimes, and it’s usually easy to fix. Most billing issues come down to a provider mistake, like sending the

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  • Why did I receive multiple EOBs for one procedure?

    It’s common to receive multiple EOBs for a single procedure. This is because different providers involved in your care, such as

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  • What if I have to pay for a service upfront?

    If you have to pay for a medical service upfront, you can submit a claim for reimbursement. You will need to

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  • How do I know how much I owe for a medical service?

    After you receive a medical service, your provider will send a claim to your health plan. Once the claim is processed,

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