How The Member Experience Affects Outcomes

Chad McMahon, Director of Partnerships, HealthJoy

Employers need to recognize that the member experience is at the root of benefit outcomes, and without that member engagement there is no positive outcome, which costs you more. The member experience directly affects the factors that are at the core of how benefit decisions are made: member satisfaction with their benefits; ease of administration of the plan; and, ultimately, benefit costs. Despite this recognition, the member experience is often an afterthought, only paid attention to when something goes wrong. New to Cypress U is HealthJoy, a program that fundamentally changes the dynamics of health care by empowering members through education, information and 24/7 access.

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